1. OUR COMMITMENT

1.1. Mission Statement

Bet365 is committed to maintaining a safe, transparent, and responsible gaming environment for all Users. Our platform is designed to provide entertainment while ensuring that every User has access to tools, resources, and support systems that promote healthy gaming behaviour.

1.2. Industry Standards

Bet365 operates in accordance with applicable online gaming regulations and follows industry‑standard responsible gambling practices. These include behavioural monitoring, self‑exclusion mechanisms, deposit limits, and cooperation with recognised support organisations.

1.3. Entertainment, Not Income

We emphasise that gambling should always be viewed as a form of entertainment. It must never be considered a reliable source of income or a solution to financial difficulties.

Gambling should be entertainment, not a source of income.

2. RECOGNISING PROBLEM GAMBLING

2.1. Warning Signs

Problem gambling can develop gradually and may be difficult to recognise. If you identify with any of the following statements, you may be at risk:

• I place bets larger than I can afford to lose.
• I try to recover losses by continuing to gamble.
• I borrow money to fund my gambling activities.
• I neglect work, family, or health because of gambling.
• I hide or minimise the extent of my gambling behaviour.
• I feel anxious, irritable, or stressed when trying to stop gambling.
• I increase my stakes to experience the same level of excitement.
• I gamble to escape personal problems, stress, or negative emotions.
• I spend more time gambling than I originally intended.
• I feel guilty or ashamed about my gambling habits.

If any of these signs apply to you, we strongly encourage you to use the protection tools described below or contact one of the support organisations listed in Section 6.

3. PLAYER PROTECTION TOOLS

Bet365 provides a comprehensive suite of tools to help Users maintain control over their gaming behaviour.

3.1. Deposit Limits

Users may set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be increased immediately; increases take effect only after a cooling‑off period to prevent impulsive decisions.

3.2. Loss Limits

Loss limits restrict the total amount a User can lose within a defined period. Once the limit is reached, further wagers cannot be placed until the next period begins.

3.3. Session / Time Limits

Users may set limits on the duration of each gaming session. When the limit is reached, the session will automatically end.

3.4. Wager Limits

Wager limits restrict the maximum amount that can be staked on a single bet or within a specific timeframe.

3.5. Reality Check

Reality Check notifications remind Users how long they have been playing. These alerts appear at regular intervals and require the User to acknowledge them before continuing.

3.6. Cooling‑Off Period

Cooling‑off periods allow Users to temporarily suspend access to gaming activities for:

• 24 hours
• 7 days
• 14 days
• 30 days
• 90 days

During this period, Users cannot place wagers but may still access their Account for withdrawals.

3.7. Self‑Exclusion

Self‑exclusion is a more comprehensive measure that blocks access to all gaming activities for a chosen duration:

• 1 month
• 3 months
• 6 months
• 1 year
• 5 years
• Indefinitely

3.7.1. Effects of Self‑Exclusion

When self‑exclusion is activated:

• Access to Games and sports betting is blocked
• All active bonuses are cancelled
• Marketing communications are disabled
• The User may withdraw remaining funds
• Customer support may request additional verification before reactivation

3.8. Account Closure

Users who wish to permanently close their Account may contact support at support@365casinoreviewboard.co.uk. Account closure is irreversible and intended for Users who no longer wish to participate in any gaming activities.

3.9. How to Activate Protection Tools

Protection tools may be activated through:

• Account Profile → Settings → Responsible Gaming, or
• By contacting customer support at support@365casinoreviewboard.co.uk

Support is available 24/7 via live chat and email.

4. TIPS FOR RESPONSIBLE GAMBLING

To maintain healthy gaming habits, we recommend the following:

• Set a clear budget before you start playing.
• Never gamble with borrowed money.
• Take regular breaks to avoid fatigue and impulsive decisions.
• Do not gamble under the influence of alcohol or other substances.
• Avoid chasing losses; accept that losing is part of gambling.
• Do not view gambling as a way to earn money.
• Keep track of your gaming activity using Account history.
• Remember that all outcomes are determined by a Random Number Generator (RNG) or official sports results.
• Balance gambling with other hobbies and responsibilities.
• Seek help early if you feel your gambling is becoming problematic.

5. PROTECTION OF MINORS

5.1. Zero‑Tolerance Policy

Bet365 maintains a strict zero‑tolerance policy regarding underage gambling. Individuals under 18 years old are prohibited from creating an Account or accessing gaming Services.

5.2. Age Verification

We conduct mandatory KYC checks to verify the age and identity of all Users. Accounts belonging to minors are immediately closed.

5.3. Parental Control Tools

Parents and guardians are encouraged to use parental control software to restrict access to gambling websites:

• Net Nanny — netnanny.com
• Qustodio — qustodio.com
• Bark — bark.us

5.4. Action Upon Suspicion

If we suspect that an Account is being used by a minor:

• The Account will be suspended
• Additional verification will be required
• If confirmed, the Account will be permanently closed

6. SUPPORT RESOURCES

Below is a list of recognised organisations that provide confidential support for individuals affected by problem gambling.

These organisations offer counselling, live chat support, self‑assessment tools, and educational resources.

7. CONTACT US

7.1. Responsible Gaming Support

If you have concerns about your gambling behaviour or need assistance using any of the protection tools, you may contact our dedicated support team at:

support@365casinoreviewboard.co.uk

Live chat is available 24/7.

7.2. Immediate Help

If you feel that your gambling is becoming difficult to control, we strongly encourage you to reach out to one of the organisations listed above. Professional support can provide guidance, counselling, and long‑term assistance.

7.3. Final Message

If you feel your gambling is getting out of control, please reach out to us or any of the organisations listed above. We are here to help.